
Your Trusted Home Care & Concierge
Who We Are
THE COASTAL KEY:
PERSONALIZED HOME CARE & CONCIERGE
Think of The Coastal Key as your home’s personal assistant (minus the attitude) keeping everything in perfect order while you’re off making memories. Whether you’re a frequent traveler or a secondary homeowner, we ensure your property remains secure, maintained, and surprise-free (because let’s be real - no one wants to come home to a smelly science experiment in the fridge or a broken AC in August).
Coming and going has never been easier! We’ll stock your favorites, set the perfect welcome-home vibe, and tidy up when you leave—so you can focus on relaxing, not restocking toilet paper. We handle every detail. Travel with peace of mind—The Coastal Key has everything covered!
Our Services
Including but not limited to….
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There’s nothing worse than returning from a getaway to unexpected home disasters. Imagine being away for months, only to find a broken freezer filled with spoiled food, uninvited rodents, and an unbearable odor. Or worse—a leak from the third-floor bathroom causing extensive water damage to the main level. And let’s not even talk about walking into a sweltering home in August because the AC failed.
With The Coastal Key, you can avoid these headaches. We provide routine check-ins as often as you’d like, proactively inspecting appliances, HVAC systems, bikes, golf carts, cars—you name it. Our goal is simple: to ensure you return to a perfectly maintained home, free of unwanted surprises.
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Keeping your property safe and secure is our top priority—because the only surprises you should come home to are the ones you actually want. Our home care services include next-level security measures, like responding to alarms (so you don’t have to panic mid-vacation), conducting regular property inspections for any suspicious activity, and expertly rotating your “we are totally home” lamps and lights to keep things looking lived-in.
Think of us as your home’s personal bodyguard—minus the sunglasses and earpiece. We keep a watchful eye, address any security concerns ASAP, and keep you in the loop, so you can relax knowing your home is safe and sound.
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You've had a long day of travel—you’re exhausted, your suitcase feels heavier than ever, and all you want is a hot shower. Then you realize… you’re out of toilet paper. The last thing you want to do after arriving home is make a grocery run.
This is where our arrival services come to the rescue! Before you return, we’ll send you an inventory of your pantry and refrigerator, collaborate on the perfect grocery list, and handle all the stocking. But we don’t stop there—we take care of every detail to ensure your home is ready to welcome you back. From adjusting the temperature and setting up patio cushions to turning on the water heater, preparing the pool or spa, and checking the functionality of your golf cart or bike, we’ve got it covered. Special requests are always welcome because your comfort and satisfaction are our top priorities. With The Coastal Key, you’ll always come home to a perfectly prepared retreat.
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The kids are bouncing off the walls, your sunglasses have mysteriously vanished (again), and the airport clock is ticking. You barely have time to zip up your suitcase, let alone close up the house properly—and let’s be honest, your neighbor is probably tired of taking out your trash.
That’s where we come in! Our pre-departure services take the chaos out of leaving. We’ll secure the house, bring in patio cushions (so they don’t become your neighbor’s new lawn decor), clean out the fridge (no surprise science experiments when you return), take out the trash, turn on security lights, and more. Just pack your bags and go—we’ve got the rest covered!
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Worried about your packages pulling a disappearing act while you're away? We’ve got it covered! We’ll securely collect and store your mail and deliveries, so you won’t come home to stolen boxes, weather-soaked packages, or a mountain of junk mail taking over your doorstep. Everything will be safe, sound, and waiting for you—because the only surprise you should get is remembering what you impulse-bought at 2 AM!
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Your car deserves some TLC too! We’ll start it up regularly to keep the battery from waving the white flag and check the tires to make sure they’re holding air, not auditioning for a pancake commercial. Need more? We can arrange for professional detailing, maintenance, and inspections—so you come home to a car that’s clean, charged, and ready to hit the road, not one that looks like it’s been hibernating for a decade.
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No more chasing down contractors or attempting YouTube DIYs that end in regret. We’ll coordinate with trusted professionals to handle all repairs and maintenance, ensuring everything gets done right the first time—on schedule and with top-notch workmanship. Consider us your home’s personal project manager, so you can relax while we deal with the to-do list!
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If your home feels more like a storage unit than a sanctuary, and your closets are a high-stakes game of Jenga, we’re here to help! Our expert organization and decluttering services will tame the chaos, transforming your space into a functional, stylish, and stress-free haven. No more mystery piles, junk avalanches, or the dreaded “I’ll deal with it later” corner—just a home that finally works with you, not against you!
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Hosting guests while you’re away? No problem—we’ll make sure they feel right at home without blowing up your phone with questions. From fresh linens and stocked essentials to creating a warm, inviting space, we’ll handle all the prep so you don’t have to. Want to go the extra mile? We can even help plan the perfect Charleston experience, so your guests enjoy the city like locals—without you having to play travel guide from afar!
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When a storm’s brewing, we’ll batten down the hatches—securing patio furniture (so your lounge chair doesn’t go on an unplanned trip), checking shutters, and making sure your home is ready to weather the storm. After it passes, we’ll assess the damage, clean up the mess, and get everything back in order. Because the only surprise you should come home to is a great sunset—not a palm tree in your living room!
Meet the Owner.
Tori Rhoad, the founder of The Coastal Key, is a South Carolina native who has made Charleston her home for the past four years. Tori's career journey began in Physical Therapy, where she cultivated her passion for helping others. She later transitioned into Real Estate, continuing to provide support and assistance to people in a different capacity. Shortly after moving to Charleston, Tori was asked by a homeowner on Sullivan’s Island to help care for her secondary home while she was away in California. This opportunity led to Tori assisting several other homeowners over the following years, ultimately inspiring her to create The Coastal Key. Despite calling Mt. Pleasant home, Tori's unwavering presence on Sullivan's Island has solidified her reputation and forged meaningful connections, blurring the lines between resident and cherished island regular.